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Nextiva has earned over 8,400 evaluations with its focal point on handing over Wonderful Carrier and an objectively spectacular industry communications platform.
What’s Nextiva very best for? What do different SMBs and enterprises recall to mind it?
This information will exhibit highlights from 1000’s of Nextiva evaluations, its most-loved options, and information about Nextiva to imagine.
Highlights at a look:
- Nextiva is a top-rated industry communications supplier that makes a speciality of VoIP telephone provider, staff collaboration, and buyer revel in gear.
- Buyer evaluations cite buyer beef up, uptime, textual content messaging, and general product options as causes to make a choice Nextiva.
- The Nextiva platform supplies CRM, helpdesk, social media tracking, and conferencing capability.
- Nextiva is without doubt one of the highest-rated VoIP suppliers with horny pricing and 24/7 beef up.
Nextiva Opinions & Rankings
Around the board, Nextiva upholds a excessive stage of shopper provider for 1000’s of businesses with its unified communications resolution.
| Assessment Website | Score | Choice of Opinions |
|---|---|---|
| GetVoIP | 4.6 out of five | 2,994 |
| G2 | 4.5 out of five | 2,144 |
| Trustpilot | 4.4 out of five | 1,900 |
| Google Opinions | 4.3 out of five | 744 |
| Gartner | 4.5 out of five | 621 |
| General | 4.46 out of five | 8,403 evaluations |
GetVoIP Nextiva Opinions
GetVoIP is without doubt one of the maximum respected evaluation websites for the entirety associated with VoIP, conferencing, touch facilities, and staff collaboration instrument. It’s a competent useful resource to get a balanced view of ways other people consider industry verbal exchange.
Small industry evaluations
Todd G. says:
The gadget is superb. Speedy updating of other people and adjustments. Improve is rapid to get on-line and fast to make adjustments.
Each and every time I name for beef up, they obviously perceive my adjustments, make the adjustments with a take a look at to ensure that each one is just right. They also have concepts at the adjustments and will make ideas which might be proper in step with my wishes.
Professionals: To be had 24/7 and at all times has a grin to lend a hand.
Cons: None
Would possibly 18, 2023
Jay H. says:
I latterly helped my corporate transfer over to Nextiva from a special provider supplier. Nextiva’s sources and personnel have been useful, affected person, and clean and made the transition just about seamless.
Since then, the beef up has been stellar, and the standard of our calls is considerably stepped forward. The staff has executed a really perfect process of serving to in particular tailor the provider to our wishes as an organization.
Professionals: Useful beef up, high quality provider, just right sources for transitioning from a special supplier.
Cons: None.
Would possibly 18, 2023
Russell M. says:
Switched [to Nextiva] for its technical beef up. I’ve no longer been upset. I don’t have a lot spare time, and this can be a nice aid to have just right tech beef up to be had after I want them in order that I don’t must spend hours looking to remedy the issue by myself. In case you are searching for a responsive corporate with a really perfect product and nice other people, glance no additional than Nextiva.
Would possibly 1, 2023
Katy B. says:
We converted to Nextiva in 2020 all through the pandemic, and it’s been a a hit switchover for the company.
We have been ready to do business from home and nonetheless obtain and make calls from our desktop app or cell gadgets with out purchasers noticing the adaptation we have been within the administrative center or house. We even converted our fax provider as smartly to Nextiva so shall we fax from a desktop.
Professionals: Cellular App and Desktop Choices.
Cons: Park Calls.
April 24, 2023
Randell T. says:
I’ve been with Nextiva with my industry for nearly 10 years. They’ve at all times been aware of my wishes for beef up. They’re inexpensive. They are able to simply scale up or down relying on your small business wishes.
Since I first joined them as a buyer, their product choices have higher considerably!
Professionals: Nice beef up (reside and asynchronous), inexpensive, scalable.
Cons: None.
April 24, 2023
Mid-market and venture evaluations
Krista Ok. says:
I’ve in my view used the Nextiva VoIP telephone gadget for the remaining 5 years and feature applied the Nextiva gadget for a number of purchasers, as smartly. Our consumer base is numerous throughout healthcare, executive, and different personal business industries. Each and every set up has been a little other, however the Nextiva gadget is adaptable to the wishes of the purchasers.
The set up challenge is streamlined, and also you really have a “spouse” within the implementation procedure, in addition to after the set up, when wanted.
As an admin at the Nextiva gadget, one could make lots of the adjustments that can be wanted so as to add/delete a consumer, alternate name flows or teams, and many others; alternatively, if I’d relatively have some help or simply paintings with beef up, they can help. Nextiva gives more than one choices for beef up when it’s wanted – chat, e-mail, on-line portal get admission to with fast movies, and by the use of telephone. They’ve a beef up staff this is a professional however have an escalation trail for extra complex options when wanted.
I in my view use the Nextiva cell and desktop app, as do many in my corporate, in addition to our purchasers.
In brief, I’m partial to the Nextiva gadget for small to huge companies.
Professionals: Worth
Cons: App
Would possibly 1, 2023
Mark A. says:
We use Nextiva in our group of 115 personnel. It’s user-friendly, and the management portal for environment changes is intuitive. The app for the mobile phone may be very problematic. This is my handiest grievance. Regularly firstly of the decision, there may be an echo & the calls drop ceaselessly. I’m hoping Nextiva can repair this in the future within the close to long run.
Professionals: Worth
Cons: App
Would possibly 16, 2023
Kenyatta C. says:
I revel in running with the Endeavor staff for any setup, configurations, or running to unravel a subject matter. They’re a professional and useful.
This can be a excitement to obtain nice buyer beef up and to be shared data for self-service choices sooner or later if wanted. This makes myself and my staff provided to control our services and products and shoppers as smartly.
April 18, 2023
Tiffany Ok. says:
Whilst just a little expensive, our company appreciates the worth we obtain from Nextiva. The decision recording options and just right customer support we get from the 1-800 quantity make the associated fee value it. Any time we’ve got had any questions relating to the usage of our telephones, Nextiva has long gone above and past, regardless of how small our request used to be. Thanks, Nextiva!
Professionals: Just right customer support.
Cons: None.
March 27, 2023
G2 Nextiva Opinions
G2 is a famend product evaluation platform the place companies uncover, evaluation, and set up the era they want to achieve their possible. The evaluation procedure on G2 is rigorous and clear, making sure that each evaluation is from a real consumer with none bias.
Small industry evaluations
Heather I. says:
What do you favor very best about Nextiva?
It used to be precisely what I used to be searching for; a right away resolution with out the headache. I known as from a referral, and by the point I were given off the telephone, I had established a telephone gadget for my company in a position for fast use.What issues is Nextiva fixing and the way is that reaping benefits you?
I began with a Google Voice quantity and now I’ve established direct numbers for all my staff and some way for them to paintings from anyplace.Score: 5 out of five
June 21, 2023
Control Advisor (Nameless) says:
What do you favor very best about Nextiva?
The platform is tremendous user-friendly. Voicemail lets you file via their instrument, or you’ll be able to add your personal recording. The decision flows are nice for small companies looking to set up their incoming calls. Callers may also be directed to recorded strains for elementary data, releasing up time for administrative center personnel to do issues as opposed to simply answering the telephone all day.What issues is Nextiva fixing and the way is that reaping benefits you?
We’ve got a faraway worker running in a foreign country, and this permits her to name and textual content our shoppers with a neighborhood quantity and permits her to succeed in us immediately by the use of textual content message with out incurring world charges.Score: 5 out of five
June 21, 2023
Kaylyn M. says:
What do you favor very best about Nextiva?
The onboarding agent used to be extraordinarily useful and affected person, as I didn’t have the entire data wanted. They defined the entirety and spoke back all questions with clean solutions!What issues is Nextiva fixing and the way is that reaping benefits you?
Nextiva is being applied to start out our name heart infrastructure. It permits us to have one space the place we will be able to see and track our calls, view reporting, and make sure our brokers are offering very good provider.Score: 5 out of five
June 15, 2023
Mid-market and venture evaluations
Raimer E. says:
What do you favor very best about Nextiva?
Normally, I’m thrilled with Nextiva’s efficiency. It integrates many benefits for our industry, together with adapting capability and verbal exchange services and products as wishes get up temporarily. It additionally supplies the versatility so as to add or take away customers, adapt purposes and make bigger the infrastructure with out expensive {hardware} investments or complicated configuration changes. One of the most exceptional options of this instrument is its use of encryption applied sciences, information redundancy and safe servers to safeguard confidential data and make sure uninterrupted provider operation.What issues is Nextiva fixing and the way is that reaping benefits you?
Nextiva has revolutionized my industry, converting the principles of the sport. Certainly one of its primary benefits is its intuitive consumer interface, which simplifies the control of all my verbal exchange channels, corresponding to calls, videoconferences and messaging, from a unmarried platform; Nextiva additionally gives me the potential for adapting my verbal exchange personal tastes in step with the particular wishes of my corporate, giving me the desired flexibility. As well as, it is important to say its very good integration with different industry gear, corresponding to Salesforce, which considerably affects our workflow’s potency.Score: 4.5 out of five
June 23, 2023
Bella H. says:
What do you favor very best about Nextiva?
We like how simple is to get the invoices for our 80 places of work, and we adore the app.What issues is Nextiva fixing and the way is that reaping benefits you?
We used to pay for such a lot of other services and products, however now we will be able to have just one provider supplier.Score: 5 out of five
June 13, 2023
Anthony S. says:
What do you favor very best about Nextiva?
The instrument is simple to make use of, provisioning new telephones is inconspicuous, and the interface is simple to navigate.What issues is Nextiva fixing and the way is that reaping benefits you?
Nextiva gives us an entire VoIP, texting, and get in touch with heart resolution with no need more than one corporations and units of instrument.Score: 4.5 out of five
June 22, 2023
Joshua S. says:
What do you favor very best about Nextiva?
Any time you wish to have lend a hand, they have got a number of channels to help. There’s at all times a useful resource or particular person to lend a hand with the rest you wish to have. I’ve no longer been upset.What issues is Nextiva fixing and the way is that reaping benefits you?
Nextiva permits us to centralize all of our faraway administrative center phone methods. This makes it a lot more uncomplicated to watch and set up more than one websites. The telephone provider itself may be very dependable. Nextiva assists you each step of the way in which.Score: 4.5 out of five
October 14, 2022
Gartner Peer Insights Opinions About Nextiva
In terms of a evaluation web page that caters to the venture, glance no additional than Gartner Peer Insights. This platform is an accumulation of shopper evaluations and scores from verified execs.
Gartner Peer Insights is known for its stringent evaluation procedure, making sure that each one evaluations are unique and independent. With that stated, let’s dive into what the Gartner Peer Insights evaluations have to mention about Nextiva.
Small industry evaluations
Director of IT in Production says:
Nextiva has been nice. I moderately followed the gadget after I took over as Director, however I’ve been pleasantly shocked via it. Our account supervisor has been superior and nice to paintings with. He responds temporarily and with a minimum of some type of resolution each time.
What do you favor maximum concerning the services or products?
The benefit of use when developing a brand new consumer [and] provisioning new gadgets The whole management features.
Score: 5.0 out of five
Would possibly 5, 2023
Buyer Carrier Supervisor in Actual Property says:
For my part, I’m positive this software is helping me with consumer interplay day by day since I paintings immediately with appointments coordination between a number of events. This can be a in reality efficient verbal exchange software certainly.
What do you favor maximum concerning the services or products?
Simple set up – In point of fact rapid and dependable set up procedure. Nice connectivity – An overly strong connectivity international. Person pleasant – Data may be very clean and helpful for customers.
Score: 5.0 out of five
Would possibly 3, 2023
Director of Generation in Production says:
General Nextiva has been the most productive VoIP resolution I’ve used. Their customer support is unequalled within the trade
What do you favor maximum concerning the services or products?
Customer support, integration beef up, ease of control.
Score: 5.0 out of five
November 17, 2022
Mid-market and venture evaluations
Audit Affiliate in Healthcare says:
Nextiva has been nice. I moderately followed the gadget after I took over as Director, however I’ve been pleasantly shocked via it. Our account supervisor has been superior and nice to paintings with. He responds temporarily and with a minimum of some type of resolution each time.
What do you favor maximum concerning the services or products?
The benefit of the usage of my computer to reply to, switch, and make calls, all personnel are indexed within the computer utility so little need for corporate [phone extensions].
Score: 5.0 out of five
March 29, 2023
Administrative center Supervisor in Industry Products and services says:
Customer support with Nextiva is superb! I don’t have any bother getting help when wanted, however the portal may be very consumer pleasant. I will be able to at all times to find a solution or any individual keen to paintings with me to resolve the issue, which doesn’t happen very regularly! Maximum lately, I had a billing query and this used to be investigated and spoke back promptly.
What do you favor maximum concerning the services or products?
Simple admin portal navigation, superb customer support and high quality of calls. The beef up staff chat is without doubt one of the best possible to make use of, with a handy guide a rough shifting queue.
Score: 5.0 out of five
October 31, 2022
Opinions Across the Internet
U.S. Information & Global Document
U.S. Information is a number one virtual information and knowledge writer. Their evaluate no longer handiest positioned Nextiva as one of the crucial height VoIP suppliers however named them the very best industry telephone gadget in 2020, 2021, and 2022.
Consumers can get limitless calling all the way through the U.S. and Canada, a neighborhood or toll-free quantity, a minimum of 1,500 toll-free mins, web faxing, and voicemail to e-mail notifications with all plans. Nextiva additionally supplies more than a few conferencing choices and the power to time table conferences via integrations with Google and Outlook. […]
Nextiva supplies industry shoppers with 3 extremely customizable provider plans: Crucial, Skilled, and Endeavor. In contrast to some VoIP services and products, Nextiva supplies prematurely pricing for its plans. Additionally, after getting 100 customers, the fee maxes out at $39.95 per thirty days in keeping with consumer. Along with scalability, Nextiva’s pricing is clear and simple to calculate.
In 2023, U.S. Information named Nextiva the second-best industry telephone gadget.
WP Novice
Small industry house owners and marketers have most probably visited WP Novice ahead of. WP Novice is greater than a weblog — it’s a hub of tutorials, guides, and product evaluations for small companies the usage of WordPress.
After the corporate regarded as a number of VoIP telephone services and products, it made up our minds to use Nextiva.
Over the past two years of the usage of Nextiva as our unified verbal exchange platform, we’ve got come to in reality recognize a few of their different complex options like video conferences for convention calls, audio conferencing, and voicemail transcription.
What our staff in reality likes about Nextiva is their excessive name high quality, just about 100% uptime, and the truth that we will be able to obtain telephone calls at the cross from our iPhone (iOS), Google Android telephones, in addition to our pills & laptops.
Industry.com
Beginning and operating a a hit industry isn’t simple. That’s precisely what Industry.com goals to resolve. Their in depth guides and complete evaluations lend a hand marketers be told and get useful industry product suggestions.
Nextiva stood out from different industry telephone services and products with its new, unified interface that assists in keeping all of your buyer and worker communications in sync.
Corporations can ditch the spreadsheets and use Nextiva pattern research to extend visibility into previous, provide and long run actions. Certainly, Nextiva’s industry intelligence options make it the most productive small industry telephone gadget for analytics and reporting. And with NextivaONE’s desktop apps, customers can see a buyer’s historical past, from emails to textual content messages, with out switching programs.
It’s no wonder why Industry.com rated Nextiva a forged 9 out of 10 for its user-friendliness, reliability, and general options.
Info about Nextiva
- Headquarters: Scottsdale, Arizona
- Folks: 1,200
- Conversations: 1.7 billion
- Choice of customers: 914,000
- Choice of companies: 140,000
- Knowledge facilities: 8
- Reliability: 99.999%
- Certifications: SOC 2, PCI, and ISO/IEC 27001
- Buyer Score: 4.44 out of five
- Investment: $250M, Goldman Sachs
Maximum-Cherished Nextiva Options
Nextiva is famend for its industry VoIP telephone gadget, which is filled with options designed to toughen verbal exchange and productiveness.
Let’s dive into the highest 10 VoIP options customers rave about of their evaluations:
- Auto attendant: This industry telephone function permits corporations to have the benefit of automation for incoming calls, offering a qualified first influence.
- Complicated name routing: Nextiva’s clever name routing guarantees no name is going unanswered, optimizing customer support. Direct inbound calls on your beef up or gross sales staff according to your set standards.
- Cellular app: The NextivaONE app shall we customers keep involved with shoppers and staff contributors anyplace, making industry verbal exchange seamless and environment friendly.
- Industry SMS: Nextiva supplies integrated industry textual content messaging (SMS) beef up that works throughout all mobile carriers. It shall we customers ship texts from their industry telephone strains.
- Video conferencing: Nextiva gives top quality voice and video conferencing, facilitating efficient staff collaboration. Simply sign up for a convention name with a click on with the Nextiva desktop or cell app.
- Voicemail to e-mail: Get a correct voicemail transcription and attachment immediately to customers’ emails in order that they by no means leave out main points once they’re busy. This manner, customers can streamline how they take a look at their overlooked calls with out losing time.
- Platform integrations: Combine your most well-liked industry collaboration gear with Nextiva, improving its capability and usefulness for all of your staff. Nextiva integrates with Salesforce, Oracle Gross sales Cloud, HubSpot, and Microsoft Outlook.
- Name recording: Report telephone calls within the cloud for high quality keep an eye on and coaching functions. Report and retailer telephone calls securely for as much as six months.
- Industry telephone numbers: Nextiva walks new customers via choosing industry telephone numbers and moving (porting) their present numbers at no price. Its onboarding staff guarantees your strains are at all times operational.
- Wonderful Carrier: On every occasion you wish to have a moment opinion or need some lend a hand putting in place a telephone function, Nextiva comprises 24/7 buyer beef up with each plan.
Along with those useful options, Nextiva supplies loose on-line faxing, a complementary toll-free industry quantity, and Microsoft Outlook integration, making it a wise selection for industry house owners.
Why Nextiva Tops the VoIP Trade
Lets rattle off a host of explanation why we’re the most productive VoIP supplier for companies. Or, shall we let our shoppers percentage the highest 4 explanation why Nextiva earns its excessive reward.
1) One platform to energy their industry
When you’ve got your corporate’s communications in a single position, you no longer handiest save time but in addition have the context you wish to have to control your entire buyer and staff conversations.
All Nextiva shoppers get limitless national calling. However on its Endeavor plan, they get limitless convention calls, display screen sharing, and get in touch with recording.
This manner, small industry house owners get the perception to offer stellar buyer reviews.
“Nextiva is dependable, and I by no means have problems with it. I just like the accessibility the net portal offers us. It’s simple to tug up previous invoices to peer what options we’ve added, corresponding to voicemail to e-mail. I will be able to additionally tweak settings as wanted within the portal and notice a file of inbound and outbound calls.”
Imahn Nadim
2) Ease of use assists in keeping everybody glad
You don’t must be an IT wizard to make use of Nextiva, with an easy onboarding procedure. They don’t have the time to discover ways to arrange a telephone gadget from scratch.
“The NextOS portal may be very intuitive and consumer pleasant, and this can be a snap to make adjustments. I will be able to arrange a brand new line for a brand new consumer in not up to 5 mins.”
Chris Kontz
3) Exceptional buyer beef up
Regardless of the place you get your small business telephone provider, you’re going to have questions. Even IT personnel get caught now and again. Nextiva beef up is there in your staff each time they want a moment opinion or a refresher on the usage of its telephone options.
“Customer support is without doubt one of the giant promoting issues, I’d inform any one about Nextiva. We’re an excessively buyer service-driven industry. That’s primary on our checklist.”
Michael Corridor
4) Extremely-reliable communications community
Industry communications should be dependable and constant in your shoppers and your staff. It’s why Nextiva has invested thousands and thousands into creating a multi-point, redundant community engineered for very good name high quality and uptime.
“We will be able to’t perform and not using a strong, high-functioning telephone gadget. Nextiva has been vastly dependable, and I without a doubt see us rising with Nextiva. I believe Nextiva in reality offers us the versatility we want to develop, and it’s a vital a part of our industry.”
Cara Barineau
The Backside Line: Nextiva is the Best possible Selection for Industry VoIP
Nextiva obviously may be the champion for industry VoIP answers. There are lots of causes, however let’s sum it as much as a couple of key issues:
- Upholds awesome community high quality: Nextiva delivers crystal-clear name high quality from its actively monitored enterprise-grade community, making sure each telephone name and video assembly is as just right as it may be. Each and every information heart meets stringent safety requirements set via ISO/IEC 27001.
- Comprises height industry options: Nextiva gives a limiteless array of options, from voicemail-to-email capability to a formidable IVR, in addition to more practical options like name go with the flow builder and auto attendants to stay your small business verbal exchange on-line.
- Supplies greater than telephone provider: Nextiva gives a lot more than dependable cloud telephone provider. It now has social media control and recognition tracking as part of its product suite. Those options are essential for any corporate to construct its emblem and lend a hand its shoppers — and one thing you received’t get from RingCentral or Ooma.
Amongst many others, those issues had been echoed via the 1000’s of happy shoppers of their evaluations, reinforcing Nextiva’s place as your best option for VoIP telephone provider.
In search of extra VoIP supplier comparisons? Take a look at those head-to-head comparisons:
FAQs about Nextiva
Nextiva has earned rave evaluations from its customers for a myriad of causes. The platform’s ease of use and setup tops the checklist, making it a cinch even for the ones no longer tech-savvy. Let’s delve into the specifics of what customers in reality love about the usage of Nextiva.
– Reliability: Nextiva is a loyal telephone provider supplier with nearly no downtime. See why Nextiva is known as probably the most dependable VoIP supplier.
– Customer support: Consumers robotically point out the exceptional customer support they’ve gained. It’s no longer a top rate add-on; it’s incorporated with each plan, together with the Crucial plan, Skilled plan, and Endeavor plan.
– Options: Nextiva supplies complete VoIP options made for small companies and enterprises, together with complex name routing, name forwarding, and video conferences.
– Worth: Even with its in depth product options, Nextiva is cheaply priced, successfully changing further services and products that an organization will pay for (like Hootsuite or Aircall), making it a really perfect price for small and massive companies.
Nextiva sticks out from its competition because of its remarkable customer support and powerful function set. The corporate prides itself on its 24/7 buyer beef up, which is uncommon within the trade. It’s Nextiva’s determination to Wonderful Carrier that units them aside.
Every other Nextiva benefit is the excellent suite of commercial verbal exchange gear. Nextiva gives a spread of goods, together with cloud telephone provider, video conferencing, staff messaging, social media, digital name facilities, and buyer courting control (CRM) gear.
This makes it a one-stop store for companies searching for an entire verbal exchange resolution.
Regardless of the total consumer pride, there’s room for development for Nextiva. Some shoppers have cited occasional stories of dropped calls and audio system faults. Those VoIP problems, alternatively, appear to be comparable to 1’s web or mobile protection relatively than Nextiva itself.
Nextiva created a VoIP high quality take a look at to lend a hand customers with an unbiased research to resolve if their web connection helps the real-time calls for of video calling and simultaneous telephone calls.
Lately, over 100,000 companies international agree with Nextiva for his or her verbal exchange wishes.
Those companies constitute many industries and sizes, from small native companies to huge companies with a world presence. With its versatile platform and top-notch customer support, Nextiva has a large attraction for corporations of every kind.
Notable purchasers come with Shelby American, United Means, Taco Bell, Percent-12, and YMCA, illustrating the versatility of Nextiva’s choices. Whether or not you run a small industry or an venture, Nextiva has the verbal exchange answers to fulfill your wishes.
Editor’s Notice: Buyer evaluations had been frivolously edited for readability and grammar. One of the evaluation websites discussed might earn a price for serving to industry house owners to find the most productive industry telephone provider for his or her wishes.
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